1. Information Collection
We collect information to provide and improve our Services, primarily including:
- ●Personal Information Provided Directly by You: When you register an account, purchase services, request consultations, or contact us, you may provide your name, email address, date of birth, time of birth, place of birth, etc. Some in-depth consultation services may involve more detailed personal information provided voluntarily by you.
- ●Usage Information Collected Automatically: When you visit our website, we automatically collect certain information through tools such as cookies, including IP addresses, browser types, device information, access times, and pages viewed. This helps us analyze traffic, diagnose problems, and optimize the website experience.
- ●Payment Information: When you purchase paid services, the payment process is completed by third-party payment processors (such as PayPal). We do not collect or store your full credit card information; we only receive billing information and order status related to the transaction.
2. Use of Information
We use the collected information for the following purposes:
- To provide, operate, and maintain the Services you request.
- To process transactions and send related notifications.
- To send service-related updates, security alerts, or support messages via email or in-app notifications.
- To improve, personalize, and optimize our website and service experience.
- To conduct internal data analysis and research for developing new features.
- To comply with legal obligations, resolve disputes, and enforce our terms.
3. Information Disclosure
We only share your information in the following circumstances:
- ●Service Providers: Sharing with trusted third parties who assist us in operating the website and providing services (such as payment processing, data analysis, customer support, and email delivery). These partners may only use your information to the extent necessary to perform their functions.
- ●Legal Requirements: We may disclose your information if required by law, regulation, legal process, or government mandate. This includes disclosures necessary to protect the rights, property, and safety of us, our users, or the public.
- ●Business Transfers: In the event of a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of the transaction.
- ●With Your Consent: We may conduct other forms of disclosure with your explicit consent.
4. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. For example, we use Secure Sockets Layer (SSL) technology to encrypt sensitive data during transmission.
5. Your Rights and Controls
Depending on your jurisdiction, you may have the following rights:
- ●Access and Correction: You can log in to your account to view or update the personal information you provided.
- ●Deletion: You may request the deletion of your personal information. We may not be able to immediately delete certain information required to fulfill legal obligations or resolve disputes.
- ●Marketing Choices: You may opt-out of receiving promotional communications by following the "unsubscribe" instructions in our marketing emails.
- ●Cookie Management: Most browsers allow you to refuse or delete cookies. Please note that disabling cookies may affect your ability to use certain features of the website.
6. Third-Party Links and SDKs
Our website may contain links to third-party websites or integrate third-party Software Development Kits (SDKs), such as those used for payments, data analysis, or push notifications. We have no control over the privacy practices of these third parties, and this policy does not apply to any information you provide to them. Please review the third-party privacy policies directly.
7. International Data Transfers
HeartCosmos operates globally. Your information may be processed or accessed in countries where we or our service providers maintain facilities, where data protection laws may differ from those in your home country. By using our Services, you consent to such cross-border data transfers.
8. Service Nature Disclaimer
Our Services, including divination calculations and fortune predictions, are provided for entertainment, self-reflection, and personal inspiration purposes only. They are not scientific predictions, psychotherapy, medical, financial, or legal advice, and should not be used as the sole basis for any major life decisions. We are not responsible for any actions you take based on the content of our Services.
9. Children's Privacy
Our Services are not directed at children under the age of 18 (or the higher age required by your country/region). We do not knowingly collect personal information from children. If we discover that such information has been inadvertently collected, we will delete it as soon as possible.
10. Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or business practices. The updated policy will be posted on the website with an updated effective date. We encourage you to review it regularly. Your continued use of our Services after the effective date constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, comments, or requests regarding this Privacy Policy or the processing of your personal information, please contact us via:
● Email:services@heartcosmos.com
